Illinois American Water is facing criticism over its proposed rate hike intended to address aging infrastructure, replace lead service lines, and build more resilient systems in the face of climate change and population growth. However, residents and elected officials argue that the company should use its profits for these improvements rather than impose this burden on customers.
Approximately 160 individuals, including officials from Bolingbrook, Homer Glen, and Woodridge, as well as representatives for state legislators, attended a hearing by the Illinois Commerce Commission in Bolingbrook. Residents voiced concerns over the potential rate increases, emphasizing the necessity of water and the lack of options for choosing different providers.
Homer Glen Mayor Christina Neitzke-Troike asked Illinois American Water executives why they hadn’t communicated the reason for the rate hike through community channels such as Village Board meetings or town halls. She criticized the company for its absence and noted that residents feel pressured to minimize water use or potentially relocate due to costs.
The company seeks approximately $129 million over two years, a reduction from an initial request of $143 million. This would mean a residential customer using 3,500 gallons monthly might see an increase of around $10, while wastewater customers would face approximately a $23 monthly hike. The proposed rates would fund $577 million in system improvements by December 2027.
The ICC will decide on the rate proposal by December 18. Jim Chilsen, a Citizens Utility Board spokesperson, noted this would be the fourth rate increase in a decade, with the company having previously secured $230 million in rate hikes over the last ten years. He emphasized customer hardships and the company’s substantial profits.
Residents expressed skepticism and frustration at the hearing, questioning frequent rate hikes despite high profits. Bolingbrook resident April Palmer and others stressed the difficulty of managing essential water usage due to rising costs.
Some attendees shared personal experiences with high water bills and the impact on their daily life, while others pointed out service issues like delayed responses to water main breaks.
Local leaders, including Bolingbrook’s Village Board and Mayor Mary Alexander-Basta, are planning actions to oppose the rate hike, urging the ICC to protect consumers from excessive charges. Republican gubernatorial candidate Darren Bailey also spoke against the increase, arguing that families have no alternatives to the monopoly.
Rebecca Losli, Illinois American Water’s President, defended the proposed hike, stating the immense capital costs of operating water systems and asserting that infrastructure investments help prevent service disruptions. The company offers assistance programs for low-income residents and partners with organizations like the Salvation Army for bill support.
Customers can submit comments on the rate proposal via the ICC website or by contacting their consumer services division.